Frequently Asked Questions
Delivery within 20 miles of 14405 179th Ave SE, Monroe WA is free. If you live outside of our free delivery zone, the delivery fee will be calculated at checkout.
We will delivery anywhere inside of King and Snohomish county. If you are within 20 miles of 14405 179th Ave SE, Monroe WA your delivery will be free.
We set up the morning of your party between 7am-1pm. We will coordinate a specific delivery window based on the start time of your event. In the case you need a special delivery time, please let us know and we will do our best to accommodate.
We pickup same-day after your event ends. This allows us time to clean and prepare the rental for the following day’s event. Pickups requested after 9pm will incur an additional charge of $50 per additional hour.
We accept credit and debit cards as well as cash. If paying by cash, please have exact change as our delivery crew does not carry cash. Payment in full is due 48 hours before your rental delivery.
We require a $50 non-refundable deposit to book the inflatables. The deposit is applied towards the total of your rental. If you need to cancel your event, we will hold your deposit and you can reschedule for any future date within a year of your original event date. If you reschedule your event more than once, there will be a $50 inconvenience fee.
If you need to cancel your event, we will hold your $50 non-refundable deposit and you can reschedule for any future date. When you are ready to reschedule, the deposit will be applied to your new event date. If you reschedule your event more than once, there will be a $50 inconvenience fee.
We ask as a courtesy that you give us as much notice as possible when cancelling and/or rescheduling.
We can set up on grass, turf, asphalt, concrete, pavers, or inside a venue or home. We cannot under any circumstances set up on rocks, gravel, or dirt.
We are fully licensed and insured, so we can set up at parks. It’s your job to make sure the park has a water hookup (if renting a water slide) and electrical hookup to power the blower. We offer generator rentals for $100. Please check with your park ahead of time to see what permits or proof of insurance they need us to provide!
*Addinational fees may apply
The inflatable will be totally clean! We wash, sanitize, and dry our inflatables immediately after each use.
Contactless delivery or the use of face masks can be accommodated upon request.
One of the greatest dangers when using inflatables is wind. A strong gust of wind can pull the stakes anchoring an inflatable out of the ground and send it flying through the air with people on it. Inflatables must be deflated when winds reach 15 mph. No exceptions.
If it is raining the day of your event and you decide to cancel before your delivery, the deposit will be held and you are able to reschedule for any future date. The rain will not hurt our inflatables. We encourage you not to cancel due to rain, and embrace our lovely pacific NW weather.
You have until 7:00am the morning of your rental to let us know if you are going to postpone.
There are no shoes, food, drinks, face paint, confetti, gender reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house as this can cause the vinyl to pop, rip, or stain. Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the bouncer the client will be held responsible for replacement costs.